24/7 Customer Support in Website Hosting
The customer and tech support services for our website hosting packages are round-the-clock, which means that you can forget all about waiting for several days so as to receive assistance. In case you are not our client yet, you can give us a call, chat with a consultant or send an e-mail message. If you already have an account, you can open a support ticket in addition to the other three methods of communication. You're able to choose the most suitable way to contact us based on where you are or what kind of hardware you're using. We can assist you for more or less any webhosting-related query that you have or issue that you may experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in such a case the maximum response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated servers that we supply feature 24/7 customer and tech support, which means that no matter what issue you have, you will be able to get in touch with us and we'll help you at once. The guaranteed reply time for every email message or support ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; usually the response time rarely is more than 20 minutes. We also provide phone support with multiple local numbers worldwide plus a live chat, so that you'll be able to get in touch with us and find additional information about our services even if you don't have an account yet. We can help you with any question or a problem you may have - payment methods, package specifications, e-mail configuration, website hosting account settings, etcetera. If you use our services, you won't ever have an issue where you have to wait for a couple of days to get a problem solved like you will need to do with lots of other service providers.
24/7 Customer Support in VPS Servers
In case you obtain a VPS server through us, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find several local phone numbers in the USA, the UK and Australia as well as a live chat service. When you're a current customer and you want help with a technical issue that requires more time to analyze or resolve, you can open a support ticket through your billing account or you can send an e-mail and we'll handle the issue and send you a reply within the hour. The answer time is guaranteed 24/7, including holidays and weekends, but for most problems it takes a maximum of 30 mins to get support. The support service covers your VPS plus all pre-installed software it features, so if you'd like to have help with third-party software, you'll be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
With a one-hour max answer time guarantee, you will benefit from quick support when you get a dedicated server from our company. Our customer and tech support crews are available 24/7/365, which means that when you open a support ticket from your billing account or you send an e-mail message about any issue with your server or the pre-installed software on it at any time of the day, you'll receive a response within one hour, even during holidays. Our ticketing system is the perfect option when the issue involved needs more time to be resolved or if it should be given to our administrators, because it's much easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to give us a call or talk to a live agent through our chat service. In case you include the Managed Services upgrade to your server plan, our admins can also support you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 as well.