There are a handful of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you choose is a ticketing system. It is the least complicated means of correspondence for a number of reasons. In case no client support team representative is available at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. Furthermore, you can copy and paste large pieces of info without the need to worry about spelling errors, and if a given problem requires more time to be fixed or a number of replies have to be exchanged, all the info will be in the exact same place, so each party can always see the comments supplied by the other one. The negative aspect of using tickets to get in touch with your hosting company is that they’re typically separate from the hosting platform, so if you have to supply information or to adhere to guidelines, you’ll need to use at least two different admin dashboards and this number might increase if you’d like to manage a handful of domains. Besides, many web hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting a reply.

Integrated Ticketing System in Website Hosting

The ticketing system that we’re using for our website hosting is not separate from the hosting account. It’s an integral part of our full-featured Hepsia hosting Control Panel and you’ll be able to visit it at any particular moment with only a couple of mouse clicks, without ever leaving your web hosting account. The ticketing system includes a quick-search field, so you can track the status of any support ticket that you have already posted, if necessary. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to tackle a particular problem even before you send a ticket. The ticket response time is no more than 1 hour, which implies that you can receive prompt assistance at any particular moment and if our client support staff advises you to do something in your hosting account, you can do it momentarily without needing to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our Linux semi-dedicated servers, was designed with the idea that you should be able to manage everything connected to your account from one single location and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have an enquiry or face an obstacle, you can get in touch with our client support team members straight away without the need to sign into a totally different interface. You can browse through your website files or check different settings in your account while submitting a new ticket or reading the answer to an old one. If you’ve got plenty of tickets and you’d like to find a given one, you can use the clever search functionality, which is available in the Help section of the Control Panel. We will make sure you receive a response in less than 1 hour irrespective of the essence of your question or problem.