If you have a website, a problem may always emerge and it does not necessarily need to be related to the hosting service itself. For example, something might go wrong when you bring a web-based application up to date or some critical data may be edited or deleted unintentionally. No matter what the essence of the problem is, you’ll have to get in touch with the customer support staff and ask them to restore a backup or to assist you in dealing with the problem that you are experiencing. How timely they will do this will predetermine the span of time that your websites will be unreachable. For certain sites such as community websites or e-shops, an elongated inaccessibility too often equals losing users and cash. That being said, it is pretty important for you to use the services of a hosting company that offers not only a very good customer care service, but also a well-timed one.

One-Hour Response Guarantee in Website Hosting

In case you are using one of our website hosting and you have an inquiry or encounter some predicament, you can get in touch with us 24x7x365 by posting a tech support ticket or by sending an e-mail and we guarantee that you’ll obtain an answer within the hour. If the issue can be sorted out, we will do it before we reply, whilst in case there’s something that you have to do on your end, we will provide you with all the needed information – what settings to check, what workable solutions to try, and so on. Typically, you will get a reply within maximum half an hour, which implies that waiting for hours or even for more than one day to receive assistance is something impossible. Our 60-minute reply guarantee applies to any question that you may have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer service staff reps will be at your service at all times and they’ll respond to any ticket that you send from the hosting Control Panel within less than one hour. The response time is guaranteed irrespective of whether you have a generic question connected with your semi-dedicated server or you come across a certain difficulty and for most issues you won’t have to wait even that long. Irrespective of what the essence of the issue is or what time it is, we’ll be there to help you out, as we are available 24/7 to tackle any billing, technical or general issue. In case you get in touch with us about anything that’s within our power, we’ll sort it out before we reply, so you won’t have to wait for hours or even days while the problem persists. If there is something that you need to do on your end, we’ll give you the required details – what workable solutions to try, what actions to take, etc.