Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • Every support request you submit to us will be replied to within maximum one hour. In case your ticket or email calls for further assistance from a system administrator, we will without delay forward it and leave a note to notify you that your matter is being examined. If you make use of our Managed Services package, all of the server administration services included there will be carried out at a time that is suitable for you.

  • Top quality support service

  • A Top–Class Client Care Service

  • Should you need assistance while working with our Control Panel or with any of the apps that we have pre–installed on the server for you, do not hesitate to touch base with our tech support team at any moment via the ticketing system. Plus, should you require help administering your dedicated server, you can make use of our Managed Services package, which includes weekly Operating System updates, troubleshooting and installation procedures, server monitoring and rebooting services, data backup hard disk space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • We have provided our Control Panel with a fully detailed knowledge base, which features in–depth explanations of all its features and functionalities. Moreover, we have created exhaustive video tutorials that will further disclose to you how to perform a specific operation or troubleshoot a common problem. All the how–to articles and the tutorial video clips are readily reachable from every section of the Control Panel through the Videos and Help buttons in the top right corner.