Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Resolution Guarantee

  • Our group of techs will try their best to reply to your support enquiries within up to 1 hour. If, however, the situation you have encountered needs some help from our Administrators’ =Department,= we will forward the ticket to the technician on shift and will write a note to tell you.

  • Top quality support service
  • Qualified Client Support Service

  • We provide you with 24/7/365 customer help and support by using a turbo–fast ticket program integrated into your Control Panel. You may email us anytime about any of the apps that come installed in advance on your virtual server, including the desired Operating System, the server management panel and our custom produced Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • In the Control Panel that is available completely free with your virtual server, you will discover an informative Help section, which incorporates all that you should be informed about when maintaining your internet sites and software packages. We have incorporated a range of how–to articles and video training that present the primary website administration tasks in an easy to read manner.